All that you need to know about your order,
shipping, payments & more is here.

Shipping & Payment

How long does it take for Jiwa to ship out the products?

Orders received at any time are shipped within 24 business hours, from the freshest milled batch

What if I want to change my address?

Fill this form right away, and make amends soonest, before we ship it out!

Still unable to change the address? Drop us an email at help@jiwa.in and we’ll make sure you-and only you get the good stuff!

FAQs

Is it necessary to have an account to buy?Not at all. We believe in getting you addicted as a ‘guest’ first, for which you only need a valid email address.

Later, once you are part of the Jiwa ‘family’, we make checkouts, you receive personalised suggestions, deals and offers, and invites to visit the mill and other events with Jiwa.

(also a bait to convert ‘guest’ to ‘family’ sooner!)

I can’t remember my password. What do I do?

Go to the ‘Forgot Password’ Page and enter your email id.

Follow the procedure in the email and you should be done in a couple of minutes.

I did not receive my order confirmation e-mail. What do I do now?

While Jiwa is a beautiful name- sometimes mailboxes do not recognise the webname, and might send the email to the Spam folder. So check that first.

If it’s not there, send us a quick email at help@jiwa.in, and we shall be of service at the earliest.

How do I know my order has been confirmed?

Once your order has been logged and the payment has been authorized by your bank, you should receive a receipt via email, confirming your order. Additionally, you can head over to Account page, click orders and see all your orders.

Can my order be modified after it has been placed?

Absolutely!

Before we ship it (modifying on the way is not possible with the current state of technology)- modify your order, by filling out the form on this page . Alternatively, send us an email to help@jiwa.in and we’ll get back to you with help at the earliest.

When does Jiwa charge my credit card?

We charge only once we have made you do all the work- of selecting product, quantity, adding address, and delivery option.

How do I cancel my order?

While we hope it does not get to this- please send us an email to help@jiwa.in with your order details and we’ll cancel it promptly.

Once the product leaves our hands, it cannot be taken back, so any cancellations need to be done before shipping only

How do you refund my money?

Jiwa will process the refund based on your chosen mode of payment. This typically takes about 5-7 working days.

I’m not too happy with the product (or have received the wrong shipment). What do I do now?

To err is human, and despite our best effort to give you only the best wholegrain product, maybe something went wrong.

Please feel free fill up the form on this page, or shoot out an email to help@jiwa.in. We shall make up in the best way possible, else refund your money right back to you.

How do I return my order?

We pride ourselves for bringing to you the freshest organic supply there is. And grain,like other vegetable or fruit, is perishable.

We consider returned goods, compromised in freshness. So at Jiwa, we do not have a return policy.

But please feel free to write to us at help@jiwa.in and we promise to do whatever we can to resolve the issue.

Newsletter related:

How do I unsubscribe from your newsletters?

Uh-oh, we never thought it would come to this!

To unsubscribe, hit the unsubscribe button on any of our e-mailers, or change your preference, in subscriptions on the Accounts page.

Can I be assured about the safety of my e-mail address?

We take your privacy and ours very, very seriously. No spamming, no sharing data, nothing at all!

Terms of Service:

This site is designed, updated and maintained independently by Jiwa foodsThe content is owned by Jiwa.

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the Website Owner and the suppliers of the products listed on the Website.

Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of the Website Owner.

While it may be tempting, You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

You may not create a link to this website from another website or document without Jiwa’s  prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.

By placing an order to purchase Products (Order) through the Website, you warrant that:

  • You are legally capable of entering into binding contracts; and
  • You are at least 18 years old; and
  • After placing an Order, you will receive an email from Jiwa acknowledging that we have received your order.

All orders are subject to acceptance by Jiwa, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the Dispatch Confirmation).

The contract between Jiwa and you will only be formed when Jiwa sends you the Dispatch Confirmation.

Each Contract relates only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We shall not be obliged to supply any other Products which may have been part of your Order until the dispatch of such Products has been confirmed by way of a Dispatch Confirmation.

For a credit card transaction, you must use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user

Let’s be nice people and not get there at all!

We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website and providing notice of such change. Any changes are effective immediately upon posting to the Site and release of notice of such change.

Your continued use of the website thereafter constitutes your agreement to all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the rights granted by these Terms and Conditions.

You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the website.

Privacy Policy:

Jiwa is committed to protecting the privacy of visitors to this site, and make the shopping experience one of it’s kind.We value the trust you place in us. That’s why we insist upon the highest standards for secure transactions and customer information privacy.

Our privacy policy is subject to change at any time without notice.

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection of Information

When you browse through the Jiwa website, we collect personal information such as your name and email address.

When you choose to use additional features, like purchases etc,  we require you to provide additional personal information such as your phone number, demographics and credit card information.

In addition, through the Site, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Site.

Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

By doing any of this, please be assured we won’t be stalking you at any time!

Data Usage

We use personally identifiable information in order to give you a more enjoyable, convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you.

We may also track your past purchases to provide you with a personalized profile of your shopping history. In addition, we may notify you about new services or special promotional programs, or send you offers or information.

We may permit certain trusted third parties to access your information in connection with their performance of services to maintain and operate the Site and certain features on the Site like analysing data, providing search results and purchase assistance.

We will not share or disclose your information to anyone except as described in this Privacy Policy.

Sharing the Information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

We reserve the right to disclose information when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

Protection wall

You are special to Jiwa, and that makes your personal information extremely important.

While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

The Site encrypts your credit card number and other personal information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your PC to our servers. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

It’s a matter of Choice and consent

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

While we make efforts to accommodate requests to restrict our use of your information, we reserve the right to delete all or any portion of customer information if we are not able to reasonably accommodate a requested restriction.

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.