Privacy policy


The below policy lays down our practices with respect to confidentiality and disclosure of personal information. Should you choose to share your personal information with Jiwa foods, it will be assumed that you have no objection to the terms of this privacy policy. 


Collection of personal information


● Jiwa foods collects personal information only when it is required for business purposes.

● While collecting any personal information, Jiwa foods indicates the purpose of collection of such information while collecting information, Jiwa foods or any entity authorized on its behalf to collect information takes such steps as are, in the circumstances, reasonable to ensure that the person providing the information has the knowledge of —

   (1) The fact that the information is being collected

   (2) The purpose for which the information is being collected; and

   (3) The intended recipients of the information

● The providers of information are permitted, as and when requested by them, to review the information they had provided. 


Confidentiality and disclosure of personal information


● Jiwa foods has also adopted reasonable security practices and procedures comprising of managerial, technical, operational and physical security control measures with a view to ensure confidentiality and prevent unauthorized disclosure of personal information.

● Jiwa foods uses the personal information only for the purpose for which the same has been furnished. Jiwa foods does not retain information after the purpose for which it is furnished is accomplished unless the same is required to be retained under any law in force or for audit purposes. In such cases also, confidentiality of such information is maintained. 


Policy for website usage


● Any personal information shared by you in this website shall be kept confidential in accordance with Jiwa foods reasonable security practices and procedures. Personal information, shared by you, shall be used for doing the intended business with you.

● Jiwa foods assures you that in the event of your personal information being shared by the company with its subsidiaries, business associates etc., such sharing of information shall be for the purpose of doing the intended business with you. You hereby grant your consent to Jiwa foods to share such information with its subsidiaries, business associates etc.

● Jiwa foods reserves its rights to collect, analyze and disseminate aggregate site usage patterns of all its visitors with a view to enhancing services to its visitors. This includes sharing the information with its subsidiaries and business associates as a general business practice.

● In the course of its business Jiwa foods may hold online contests and surveys as permitted by law and it reserves its right to use and disseminate the information so collected to enhance its services to the visitors. This shall also include sharing the information with its subsidiaries and business associates as a general business practice.

● Cookies: - to personalize your experience on the company’s website or to support one of its promotions, Jiwa foods may assign your computer browser a unique random number (cookie). Cookies enhance website performance in important ways like personalizing your experience, or making your visit more convenient. Your privacy and security will not be compromised when you accept a Cookie from the company’s website.

● Jiwa foods shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorised person’s consequent to misuse of the internet environment. 


Grievance officer 


In accordance with the information technology act, 2000 and the rules framed thereunder, the name and contact details of the grievance officer are provided below:

Head of corporate human resources

Mr.Raghav Gupta

Jiwa foods, 119, veena beena complex, gurunanak road, mumbai-400050



10am – 6pm (on all working days)


Changes to the policy


Jiwa foods reserves its right to revise this privacy policy from time to time at its sole discretion. Such policy will be available on the company website.


All words and expressions used herein and not defined, but defined in the information technology act, 2000 and/or the information technology (reasonable security practices and procedures and sensitive personal data or information) rules, 2011 shall have the meanings respectively assigned to them there under.


Return policy


Jiwa foods has put in place no-hassle process to ensure that you can buy from us in confidence and return the item if it has size issues, received expired product (chances are negligible), if you have paid more than the MRP, the item is faulty or not what you ordered.


For products shipped by us

should you wish to return a product, we will accept the return of packages within seven (07) days from the receipt of the product. We are happy to initiate a return provided the products are returned unused, with the original tag, in the same condition as you have received it, in its original box and packaging. Temperature sensitive products are not eligible for any returns.


For products that are not yet shipped

you may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at info@jiwa.in. Once we receive a cancellation notice and if the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. For orders already shipped the policy stated above will be applied.


For products damaged in transit

we take utmost care in packaging and shipping the product but some items may be damaged during transit due to circumstances beyond our control. In case you find the product has been damaged in transit, we urge you to not accept the product and send it back. Drop us an email at info@jiwa.in and we will send a replacement product right away.

We want customers to have a comfortable shopping experience. In case of any questions or concerns please feel free to drop us a line at info@jiwa.in or call us +91 9320299480 and we will do our best to ensure you have a safe, enjoyable and hassle free shopping experience.

Thank you for shopping with us.


Shipping policy


Our products are available pan-India and at all major international locations.


For domestic: orders less than rs.499, a shipping cost is Rs.50 will apply. Orders above Rs.499, shipping is free. International: U.A.E. min. order of 15kg, shipping

cost Rs.100 per kg. Our products are also available at all major international destinations. Shipping charges will apply based on location. Email us at info@jiwa.in

for further details.


All products are shipped within 48 hours from receipt. Products will be deilvered within 5-7 working days depending on location.


We use FedEx as our courier partner for all shipments.


Email us at info@jiwa.in or call at +91-9320299480 for any further questions.


Terms of use


Terms and conditions of web site use

This page states the terms and conditions under which you (visitor) may visit this website. Please read this page carefully. If you do not accept the terms and conditions stated here, we would request you to exit this site. Jiwa foods., any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these terms and conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the terms and conditions, because they are binding on all users of this web site.


Use of content

All logos, brands and marks appearing in this site, except as otherwise noted, are properties either owned, or used under licence, by Jiwa foods and / or its associate entities who feature on this website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.

You may not sell or modify the content of this web site or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organisation’s or entity’s written permission.


Acceptable site use

(a) Security rules

Visitors are prohibited from violating or attempting to violate the security of the website, including, without limitation,

(1) accessing data not intended for such user or logging into a server or account which the user is not authorized to access,

(2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,

(3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the web site, overloading, flooding, mail bombing or crashing or 

(4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. Jiwa foods and / or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations.


(b) General rules

Visitors may not use the web site in order to transmit, distribute, store or destroy material

(a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation,

(b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or

(c) that is libellous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.


Links to/from other web sites

This web site contains links to other web sites. These links are provided solely as a convenience to you. Wherever such link/s lead to sites which do not belong to Jiwa foods and / or its associate entities, Jiwa foods is not responsible for the content of linked sites and does not make any representations regarding the correctness or accuracy of the content on such web sites. If you decide to access such linked web sites, you do so at your own risk.


Similarly, this web site can be made accessible through a link created by other web sites. Access to this web site through such link/s shall not mean or be deemed to mean that the objectives, aims, purposes, ideas, concepts of such other web sites or their aim or purpose in establishing such link/s to this web site are necessarily the same or similar to the idea, concept, aim or purpose of our web site or that such links have been authorised by Jiwa foods and / or its associate entities. We are not responsible for any representation/s of such other web sites while affording such link and no liability can arise upon Jiwa foods and / or its associate entities consequent to such representation, its correctness or accuracy. In the event that any link/s afforded by any other web site/s derogatory in nature to the objectives, aims, purposes, ideas and concepts of this web site is utilised to visit this web site and such event is brought to the notice or is within the knowledge of Jiwa foods and / or its associate entities, civil or criminal remedies as may be appropriate shall be invoked.



You agree to defend, indemnify, and hold harmless Jiwa foods and/ or its associate entities, their officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the web site material or your breach of these terms and conditions of web site use.



While all reasonable care has been taken in providing the content on this web site, Jiwa foods. And / or its associate entities shall not be responsible or liable as to the completeness or correctness of such information and any or all consequential liabilities arising out of use of any information or contents on this web site.


No warranty is given that the web site will operate error-free or that this web site and its server are free of computer viruses or other harmful mechanisms. If your use of the web site results in the need for servicing or replacing equipment or data, Jiwa foods and / or its associate entities are not responsible for those costs.


The web site is provided on an as is basis without any warranties either express or implied whatsoever. Jiwa foods. And / or its associate entities, to the fullest extent permitted by law, disclaims all warranties, including non- infringement of third parties rights, and the warranty of fitness for a particular purpose and makes no warranties about the accuracy, reliability, completeness, or timeliness of the content, services, software, text, graphics, and links.


Disclaimer of consequential damages

In no event shall Jiwa foods, or any parties, organisations or entities associated with the corporate brand name Jiwa foods or otherwise, mentioned at this web site be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the web site and the web site material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organisations or entities were advised of the possibility of such damages.